Refund policy

Last updated: October 31, 2026

Unframed Prints

You may request a return of an unframed print within 14 days of delivery. Email hi@edition.work with your order number and the print you wish to return.

Prints must be unmarked, undamaged, and returned in their original protective packaging. Please wait for our return instructions and the correct return address before sending anything. Do not send a return to the production facility or the address on the shipping label unless we instruct you to do so.

For a change-of-mind return, you are responsible for return shipping. Use a tracked service and retain proof of dispatch. Original shipping charges are not refundable. There is no restocking fee.

Framed Artworks

Framed artworks are produced to order in your chosen configuration. We do not accept change-of-mind returns or exchanges on framed works once production has begun. Please check the size, frame finish, and mat selection carefully before ordering.

This does not affect your right to a remedy for an item that is damaged, defective, or different from what you ordered.

Damage, Defects, or Incorrect Items

Email us as soon as possible, ideally within 14 days of delivery, with your order number and clear photographs of the artwork, the issue, and its packaging. Keep the packaging while we review the claim. The suggested reporting period does not limit rights you have under applicable law.

For confirmed damage, defects, or fulfillment errors, we will arrange an appropriate replacement or refund at no additional cost. If we need the item returned, we will provide instructions and cover the return shipping. Do not ship broken glass or handle it to take photographs.

Minor differences between screen colours and the physical print can occur. If the difference appears to be a production fault, contact us so we can review it.

Cancellations and Changes

Contact us immediately with your order number and requested change. We can accept cancellations or changes before production begins if we confirm the request in time. Once production has started, changes and cancellations are no longer guaranteed. Sending a request does not confirm a cancellation.

Cancellation rights arising from a shipping delay are described in our Shipping Policy.

Refunds

For an approved return, we will inspect the print when it arrives and email you the outcome. Approved refunds are issued to the original payment method, normally within 10 business days after inspection or confirmation of the refund. Your payment provider may need additional time to post the credit. Any applicable sales tax on refunded items is refunded as well.

If we decline a return, we will explain the reason. Contact us if an expected refund has not appeared.

Exchanges

For an eligible unframed print, request a return and place a new order for the work you would like. Contact us for help before reordering.

Contact

hi@edition.work. These policies do not exclude or restrict rights or remedies available under applicable law.