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FAQ

Information on our artworks, prints, framing, and orders.
THE ARTWORK
Who makes the artwork? Plus

EDITION works with independent artists across photography, painting, drawing, and graphic design. Each artist’s page introduces their practice and brings together their available works.

Are these original artworks or reproductions? Plus

The works sold through EDITION are art prints. Each product page identifies the artist and describes the artwork and its format.

Are the prints limited editions? Plus

Most works are open editions, with no fixed limit on the number of prints produced. Any limited edition is clearly identified on its product page with the edition size and relevant details. Signatures and numbering are included only where stated.

Are artists paid for each sale? Plus

Yes. Artists receive compensation for every print of their work sold through EDITION.

PRINTS AND FRAMES
What paper do you use? Plus

Our prints use 300 gsm cotton rag paper with a matte finish. Full material details are available on our Printing & Framing page.

Can I order a print without a frame? Plus

Yes. Choose the unframed option on the artwork’s page.

Do your frames use glass? Plus

Yes. Our framed prints use real glass. Available frame finishes are shown on each product page.

What is a mat? Plus

A mat is a separate board that surrounds the image inside the frame, creating a border between the artwork and the frame. Our optional mats are white.

How do I choose a size? Plus

Check the dimensions for your selected print and frame configuration. We recommend marking out the finished dimensions on your wall with paper or removable tape to understand the scale before ordering.

Will the colours match what I see on screen? Plus

Screen settings and lighting can affect how colours appear. Small differences between a digital image and a physical print are normal. If you believe your print has a production fault, please contact us with photographs so we can review it.

ORDERS AND DELIVERY
Where do you ship? Plus

We currently ship within the United States. Available delivery options and any charges are shown at checkout.

When will my order arrive? Plus

Allow 1 to 4 business days for production, followed by an estimated 2 to 5 business days for standard US shipping. A typical order therefore arrives in approximately 3 to 9 business days. Orders of five or more items may need another 1 to 2 business days in production. Estimates can vary by destination and during peak periods. Tracking is sent when your order ships. If dispatch is delayed beyond the stated production period, we will contact you with an updated estimate and the option to cancel unshipped items for a full refund.

Can I change or cancel my order? Plus

Contact hi@edition.work as soon as possible with your order number and requested change.

We can accept cancellations or changes before production begins, provided we confirm the request in time. Once production has started, changes and cancellations are no longer guaranteed.

RETURNS AND SUPPORT
Can I return an unframed print? Plus

You may request a return within 14 days of delivery by emailing hi@edition.work with your order number.

Prints must be unmarked, undamaged, and returned in their original protective packaging. Return shipping is your responsibility and should include tracking. Please wait for return instructions before sending your print.

Once the return has been received and inspected, we will refund the print’s purchase price to your original payment method. Original shipping charges are not refundable.

Can I return a framed artwork? Plus

Each framed artwork is produced to order in your chosen configuration. We do not accept change-of-mind returns on framed works once production has begun.

If your artwork arrives damaged, defective, or different from what you ordered, please contact us so we can resolve it.

What if my artwork arrives damaged or incorrect? Plus

Email hi@edition.work as soon as possible, ideally within 14 days of delivery. Include your order number and clear photographs of the artwork, the issue, and its packaging.

We will review the issue and arrange an appropriate replacement or refund at no additional cost for confirmed damage, defects, or fulfilment errors. Please retain the packaging while we review your claim. Do not return damaged glass unless we provide specific instructions.

What if my order appears to be lost? Plus

Contact us with your order number. We will investigate with our production partner and the carrier and advise you on the next steps.

How can I get help before ordering? Plus

For questions about a work, its dimensions,  or framing options, email hi@edition.work.